What problems would be involved in using more efficient processes in service industries?

1. The rate of productivity improvement in the service industries has been much lower than in manufacturing. Can this be attributed to process selection decisions? What problems would be involved in using more efficient processes in service industries? 2. Several industries—including those that produce furniture, houses, sailboats, and fashion clothing—have never progressed down the diagonal of the product process matrix to become highly standardized and efficient. Why do you think this is so?


 

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