ubject: Business / Management
You are now ready to present a process improvement to hotel management in the areas of focus (checkin, checkout, and hotel offerings).
Complete the following: Using process mapping and reviewing the information here, present the new processes for
check-in and checkout to management. Pick 1 hotel offering and write a new process map for it. Along with charts, give a detailed
explanation of the new process and where such improvement will benefit the hotel and increase
customer satisfaction. Be sure to include all costs, resources, and management functions.
My idea is to use a Hotel Kiosk to replace counter clerk. Using the data gathered for check-in and checkout under your new process, present control
charts that demonstrate the new process performance to management. Please add your file.
For this portion, you will complete the following: Apply Six-Sigma quality standards and devise a plan for the hotel to monitor and control future
process performance. Include 5–7 academic, peer-reviewed references that are relevant to and that support the
deliverable. Please submit your assignment.
This assignment will be assessed using additional criteria provided here.
For assistance with your assignment, please use your text, Web resources, and all course materials.
Grading Criteria Percentage Deliverable requirements addressed;
understanding of material and writer’s message
and intent are clear 35% Scholarly research which supports writer’s
position properly acknowledged and cited direct
quotations may not exceed 10% of the word
count of the body of the assignment deliverable
(excluded title page, abstract or table of contents
if used, tables, exhibits, appendices, and
reference page(s). Inclusion of plagiarized content
will not be tolerated and may result in adverse 20% academic consequences.
Critical thinking: position is well justified; logical
flow; examples 20% Structure: Includes introduction and conclusion;
proper paragraph format and reads as a polished,
academic paper or professional presentation, as
appropriate for the required assignment
deliverable 10% Mechanical: No spelling, grammatical or
punctuation errors 10% APA: Deliverable is cited properly according to the
APA Publication Manual (6th ed.) 5% Other Information Using process mapping and reviewing the information here, present the new processes for
check-in and checkout to management. Here is the highlighted information Assignment Asset- Scenario
Hotel Escargo Mission Statement
Serve the business and pleasure traveler by making customer satisfaction priority number one
through top quality service, amenities, comfortable surroundings, and friendly employees.
Upon the annual review of the Hotel Escargo chain, it was discovered that there was room for
improvement with the check-in and check-out system implemented by the Rooms Division
Department. In addition, there are many areas that the hotel can improve to raise the overall quality
and customer satisfaction.
The current process used to check guests in and out of the hotel is inefficient for both the customer
and the hotel, and a new process must be developed that provides a convenient and efficient
experience for the customer, as well as one that makes the best use of the hotel’s resources. I also need Sigma Six application
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